INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How To Order?
You Can Browse The Categories To Find An Item Of Interest, Or Simply Search For The Item You Are Looking For In The Search Box On The Homepage.
Once You Have Selected The Item You Want To Order, You Will Have To Click On The ‘add To Cart’ Button, And A Pop-up Will Appear On The Right To Proceed To Checkout, Or If You Want To Keep Shopping, Close Pop-up And Continue Browsing.
On The Checkout Page, Enter Your Name, Address, Phone Number & Email.
Enter A Password To Create An Account, Or Select The Option To Checkout As A Guest.
Select Between The Standard Delivery, Express Delivery, Or Pick-up Methods.
Select Payment Method – Cash, Online Payment, Or Bank Deposit. If The Online Payment Method Is Selected, You Will Have To Pay With A Visa Or Mastercard, Via The Internet Payment Gateway.
If The Bank Deposit Method Is Selected, You Will Have To Deposit The Funds Into Our Bank Account With The Details Showing, Share An Image Of The Slip Via Our Whatsapp Line – 0706379389 Or Email It To techneoslk@gmail.com Along With Your Order Number.
Your Order Will Only Be Processed Once The Payment Is Confirmed.
Once Your Order Is Confirmed, You Will Receive An Email With An Order ID & Order Details Or a WhatsApp message. You Can Use This As A Reference For Inquiries On Delivery, Or When Collecting Your Order.
For Pickup, Your Order Can Be Collected From Our Flagship Store At No. 273, Galle Road, Mount Lavinia. For Delivery, You Will Receive An Email or WhatsApp Message With A Tracking Number Once It Has Been Dispatched From Our Store.
How Long Does It Take For The Delivery And What Are The Charges?
The Standard Delivery Time: Island-wide Delivery Will Be Made Within 1-2 Working Days.
Delivery Charges Within Colombo Will Vary Based On Item Weight, Between Rs 500 And Plus.
The customer can pay the delivery charge to the courier company when an item will receive.
Pick-up Of Orders Is Available From Monday To Friday From 10 am To 6 pm.
What Information Should Be Provided And How Secured Is The Website?
When Placing An Order, For Billing Purposes, We Will Require The Sender’s Full Name, the Sender’s Billing Address, the Recipient’s Delivery Address, the Phone Number Of the Sender And Recipient, And the Sender’s Email Address. All Details Need To Be Provided Accurately. Your Information Will Be Used For Order Reference, Future After Sales Services, And Marketing Requirements, Accepted By Your Discretion Only. You Can Find More Information In Our Privacy Policy Page.
All Personal Information Provided Through The Website, Including Credit Card Transaction Details Are Transmitted Through A Secure Server, And By Company Policy, We Have Limited The People That Have Physical Access In The Company To Our Database. We Have Taken Necessary Physical, Electronic, And Administrative Precaution To Maintain the Security Of The Information And Prevent Unauthorized Use. We Have Used Encryption Technology, Such As Secure Sockets Layer (SSL) To Protect Your Personal Information Entered When Placing An Order, Which Encrypts Data Such As Your Name, Address, Phone Number, And Credit Card Number. Our Internet Payment Gateways Are Fully Compliant With Payment Card Industry Data Security Standards (Pci Dss) And Support Both “Mastercard SecureCode” And “Verified By Visa” 3d Secure Authentication Solutions.
What Is Techneos’s Return And Refund Policy?
Customers may return any unused or defective merchandise within 7 days of purchase for a full refund or exchange. Shipping fees will not be refunded.
Returns Accepted Can Be; (I.) Exchanged For Any Other Product Of Equal Value, Or Higher Value Having Paid The Difference, (Ii.) Refunded In The Form Of Store Credit, Where You Can Purchase A Product In the Future For The Same Value Of The Returned Product(S). Cash Refunds Will Not Be Provided As Per The Company’s Policy, And Any Such Requests Will Only Be Considered Upon Review By The Management.
Returns For Warranty Claims Will Be Accepted For The Due Course Of The Warranty Period, And Upon Inspection And Decision Of The Technical Team, The Product Will Be Replaced Given The Nature Of The Issue With The Product Is Covered Under The Warranty, Or Given An Instance Where You Want To Upgrade The Product, We Will Consider The Period It Has Been Used, And 50% Or More Of The Initial Purchase Value Will Be Reduced, And The Difference Will Have To Be Paid To Purchase The Upgrade.
What Is The Warranty Period For Electronics?
All products are sold with a manufacturer's warranty. We will facilitate the warranty claim process, but the customer is responsible for all shipping and handling fees associated with the claim.
Disclaimer: We reserve the right to make changes to pricing, product availability, and terms and conditions at any time without prior notice.
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